fi77 Terms and Conditions

1. General Provisions

fi77 is an online casino and betting platform operated for entertainment purposes. All services, games, bonuses, and promotional offers available on this platform are governed by these terms and conditions.

• fi77 reserves the right to amend these terms at any time.
• Continued use of the site after updated terms are published will be considered acceptance of the new terms.
• The latest version of these terms will always be available on this page.

2. Eligibility and Account Registration

To open an account and play on fi77, you must meet the following requirements:

• You must be 21 years of age or older. Accounts belonging to minors will be closed immediately.
• Each person may open only one account. Attempting to open multiple accounts is prohibited and may result in permanent account closure.
• All information provided at the time of registration must be accurate, truthful, and up to date.
• Keeping your account password confidential is entirely your responsibility. You may not allow anyone else to use your account.
• If an account is opened with false information, it may be closed at any time and any funds held may be forfeited.

3. Identity Verification (KYC)

fi77 reserves the right to verify a customer's identity to ensure a safe and transparent environment. Identity verification may be required in the following circumstances:

• Before the first withdrawal or for transactions above a certain amount.
• When unusual activity or suspicious transactions are identified on an account.
• A copy of a national identity card, passport, or driving licence may be requested for verification.
• If the required documents are not submitted within the specified time, the account may be temporarily suspended.

4. Deposit and Withdrawal Policy

The following rules apply to financial transactions on fi77:

• Minimum deposit amount: ৳100 for each method.
• Minimum withdrawal amount: ৳500.
• Withdrawal processing time: Usually within 1 hour.
• Accepted payment methods: bKash, Nagad, Rocket.
• Withdrawal requests will only be processed using the same method that was used for the original deposit.
• Withdrawals may be held if the required wagering amount has not been met on the account.
• If fraud or money laundering is suspected, fi77 reserves the right to cancel any transaction and investigate the account.

5. Bonuses and Promotional Offers

All bonuses and promotional offers on fi77 are provided with specific conditions. It is essential to read the relevant terms carefully before accepting a bonus.

• Welcome bonus: 150% bonus on the first deposit, up to a maximum of ৳5,000.
• Wagering requirement: The bonus amount must be wagered 10 times (10x).
• To withdraw winnings earned using a bonus, the wagering requirement must be fulfilled.
• Multiple bonuses cannot be active at the same time unless otherwise stated in the promotion rules.
• fi77 reserves the right to modify, suspend, or cancel any bonus offer.
• If abuse or manipulation is found, the bonus may be cancelled and the account may be closed.

6. VIP Program and Cashback

fi77 offers a three-tier VIP program for regular players. Benefits increase as you reach higher tiers:

• Bronze: Weekly cashback of up to 0.3%.
• Silver: Weekly cashback of up to 0.7%.
• Gold: Weekly cashback of up to 1.0%.
• Promotion to a higher tier is based on regular activity and consistent betting.
• Cashback is processed every Monday and credited to the account.
• The cashback amount is fully withdrawable — no additional wagering requirement applies.

7. Gaming Rules and Fair Play

All games on fi77 are conducted fairly and transparently. The following rules apply to all players:

• Game outcomes are determined through certified Random Number Generator (RNG) technology.
• Using any software, bots, scripts, or automated systems to play games is strictly prohibited.
• If a technical issue occurs during a game session, fi77 reserves the right to void or restart the game.
• In the event of any dispute regarding game rules, fi77's decision will be considered final.
• Collaborative manipulation or collusion with other players is strictly prohibited.

8. Prohibited Activities

The following activities are strictly prohibited on the fi77 platform:

• Opening an account with false information or committing identity fraud.
• Abusing the bonus system, such as collecting bonuses using multiple accounts.
• Money laundering or using funds from illegal sources.
• Claiming funds through chargebacks or payment fraud.
• Exploiting security vulnerabilities or technical errors in the platform.
• Harassing, threatening, or behaving abusively toward other players.

If any such activity is identified, fi77 reserves the right to immediately suspend the account, forfeit the balance, and take legal action.

9. Account Closure and Suspension

fi77 may suspend or permanently close any account in the following circumstances:

• Serious violation of these terms and conditions.
• Failure to provide the required documents for identity verification within the specified time.
• Account remaining inactive for an extended period (generally more than 12 months).
• Account closure at the customer's own request.
• Self-exclusion application under responsible gaming.

Before an account is closed, the opportunity to withdraw a valid balance (excluding bonuses) will be provided, unless evidence of fraud exists.

10. Privacy and Data Protection

Protecting your personal information is a priority for fi77. To learn more about how data is collected, stored, and used, please visit our Privacy Policy page.

• Your personal information is not sold to third parties.
• Information is used solely for providing services, verifying identity, and fulfilling legal obligations.
• All data is kept secure in accordance with the highest security standards.

11. Limitation of Liability

fi77 is not liable for the following:

• Game sessions interrupted due to loss of internet connection.
• Transaction delays caused by a third-party payment provider.
• Unauthorised access resulting from failure to keep account information confidential.
• Any loss caused by issues with the user's device or software.

However, fi77 is always committed to resolving issues within its control and supporting users fairly.

12. Dispute Resolution

If you have a complaint or dispute, please contact our customer service team first. The process for resolving issues is:

• Step 1: Report the issue directly via 24/7 live chat.
• Step 2: Send details by email to: [email protected]
• Step 3: A response will be provided within a maximum of 7 business days of receiving the complaint.
• fi77's decision is final. However, every complaint will be considered through a fair and transparent process.

13. Responsible Gaming Commitment

fi77 is committed to ensuring responsible gambling. We believe an enjoyable experience should always come with awareness:

• You can set deposit limits, betting limits, or session time limits at any time.
• The option to temporarily close your account for a set period (self-exclusion) is available if needed.
• Gambling should never be considered a source of income.
• Only play with money you can afford to lose.

For more information on responsible gaming, please visit our Responsible Gaming page.

14. Intellectual Property

All content on the fi77 website — including logos, designs, text, graphics, software, and code — is the intellectual property of fi77. Reusing, copying, or distributing these without written permission is prohibited. Legal action may be taken for violation of this term.

15. Applicable Law and Jurisdiction

These terms and conditions will be interpreted and applied in accordance with applicable law. In the event of any dispute, both parties will first attempt to resolve the matter through friendly discussion. If any part of these terms becomes invalid or unenforceable for any reason, the remaining parts will remain fully in effect.